Guest  Services  Kiosk

Allow our trained service professionals to help you get the most out of your visit. Simply stop by our Guest Services kiosk, conveniently located near H&M between Neighbourhoods 4 and 5. Or, call us at 905-879-2110.

Our Services Include:

• Information
• Vaughan Mills Gift Cards
• Healthy Strides Walking Club
• Tourism Attraction Brochures and Information
• Complimentary Wheelchairs and Motorized Scooters
• First Aid
• TTY Telephone
• Retail Career Opportunities


Complimentary wheelchairs and motorized scooters are available on a first-come, first-served basis. Photo Identification and valid credit card are required. Please note that scooters will not be given out past 7:00pm, Monday to Saturday and 5:00pm on Sundays.  Wheelchairs will not be given out later than 8:00pm Monday to Saturday and 6:00pm on Sundays.


Lost or found an item during your visit? Be sure to contact our Security Control Centre at 905-879-2111.

Found items are transferred to the Security Office where they are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners:

Cell Phones
Cell phones are donated to Phones-for-Food which is a multi award-winning project of the Canadian Association of Food Banks. When the cell phone is donated; the local food banks benefit, harmful waste is diverted from our landfills and each cell phone is repurposed into refurbished products.

Rogers Wireless is the National Wireless sponsor for this program. For more information, please contact:
Rogers Wireless, Vaughan Mills
T: 905-760-8157

Phones for Food
T: 1-888-271-3641

All prescription glasses are donated to Give the Gift of Sight which is a family of charitable programs providing free vision care and new and gently used eyewear to underprivileged individuals in North America and in developing countries around the world. All donated eyewear is cleaned, repaired and catalogued into a computer system for greater accuracy in dispensing on a mission. During international missions, eyewear is hand delivered to those in need. 40,000 pairs of recycled eyewear are sent on each international Gift of Sight mission annually.
A drop off location for gently used eyewear is located at LensCrafters. For more information, please contact:
LensCrafters, Vaughan Mills
T: 905-761-1682

Give the Gift of Sight


A first aid kit is available at the kiosk for our guests.


A TTY unit is available for our guests with impaired hearing.