Guest Services

Allow our trained service professionals to help you get the most out of your visit. Simply stop by our Guest Services kiosk, conveniently located near H&M between Neighbourhoods 4 and 5. Or, call us at 905-879-2110.

Our Services Include:

• Information
• Vaughan Mills Gift Cards
• Tourism Information
• Complimentary Wheelchairs and Motorized Scooters
• First Aid
• TTY Telephone
• Retail Career Opportunities


Complimentary wheelchairs and motorized scooters are available on a first-come, first-served basis. Photo Identification and valid credit card are required. Please note that scooters will not be given out past 7:00pm, Monday to Saturday and 5:00pm on Sundays.  Wheelchairs will not be given out later than 8:00pm Monday to Saturday and 6:00pm on Sundays.


Lost or found an item during your visit? Be sure to contact our Security Control Centre at 905-879-2111.

Found items are transferred to the Security Office where they are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners:


A first aid kit is available at the kiosk for our guests.


A TTY unit is available for our guests with impaired hearing.