Guest Services

Allow our trained service professionals to help you get the most out of your visit. Simply stop by our Guest Services kiosk, conveniently located near H&M between Neighbourhoods 4 and 5 or our Guest Info Kiosk located at Entry 6.

Telphone: 905-879-2110
Email: [email protected]

Our Services Include:

• Information
• Vaughan Mills Gift Cards
• Tourism Information
• Complimentary Wheelchairs and Motorized Scooters
• First Aid
• TTY Telephone
• Retail Career Opportunities
• Portable Phone Chargers 


Complimentary wheelchairs and motorized scooters are available on a first-come, first-served basis. Photo Identification and valid credit card are required. Please note that scooters with a battery life of two green bars or less will not be rented out within two hours of the mall closing. 


Lost or found an item during your visit? Be sure to call 905-879-2139.

Found items are transferred to the Security Office where they are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners:


A first aid kit is available at the kiosk for our guests.


A TTY unit is available for our guests with impaired hearing.