• Monday 11:00am - 7:00pm
  • Tuesday 11:00am - 7:00pm
  • Wednesday 11:00am - 7:00pm
  • Thursday 11:00am - 7:00pm
  • Friday 11:00am - 7:00pm
  • Saturday 11:00am - 7:00pm
  • Sunday 11:00am - 6:00pm

Note: Extended Holiday Hours begin on December 2nd.

We have special hours for the holidays.

Holiday hours

 

As of July 17, face masks or coverings will be mandatory when visiting our shopping centre. To learn ... click here.

Job

Customer Service Associate

Part Time

Reports to: Store management

The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

Customer Experience
- Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
- Provides customers with current relevant information about the product
- Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
- Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
- Sincerely thanks all customers for shopping at GUESS as they exit the store

Cooperation & Dependability
- Satisfactorily completes all duties as assigned by management
- Is punctual and adheres to the designated work schedule
- Is flexible and works well with peers and management to accomplish duties
- Demonstrates a sense of urgency to maintain visual standards within their assigned zone
- Follows GUESS Policies and Procedures 100%
- Performs housekeeping duties as required

Miscellaneous Responsibilities
- Participates in and attends all store meetings and other related functions
- Represents a positive attitude toward the merchandise and the company
- Participates in all inventories
- Assumes and completes other duties as assigned by store management

**Some heavy lifting in excess of 30 pounds
**Scheduled shifts may require standing for a minimum of eight hours

Business Hours
    • Monday 11:00am - 7:00pm
    • Tuesday 11:00am - 7:00pm
    • Wednesday 11:00am - 7:00pm
    • Thursday 11:00am - 7:00pm
    • Friday 11:00am - 7:00pm
    • Saturday 11:00am - 7:00pm
    • Sunday 11:00am - 6:00pm