• Monday 10:00am - 9:00pm
  • Tuesday 10:00am - 9:00pm
  • Wednesday 10:00am - 9:00pm
  • Thursday 10:00am - 9:00pm
  • Friday 10:00am - 9:00pm
  • Saturday 10:00am - 9:00pm
  • Sunday 11:00am - 7:00pm

 

We have special hours for the holidays.

Holiday hours

 

Job

Supervisor Bilingual (Mandarin/Cantonese)

Part Time

RESPONSIBILITIES

Client & Service Expert:
- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
- Development of business driving initiatives that build a repeat business or that attracts a new customer
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
- Ensure team is compliant will all clientele standards and thank you note policy
- Ensure all associates complete the sales training program
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

Leadership Presence/Steward of Talent:
- Achieve financial success through improvement of measurable statistics that positively impact the store performance
- Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade brand to our customers
- Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback
- Perform annual performance evaluations with the quarterly review of employee goals
- Network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions
- Attend, on average, two annual company management meetings

Building Brand Equity:
- Understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
- Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DM
- Communicate to DM customer feedback and quality issues in order to improve customer service and sales

Operational Excellence:
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing the facility
- Conduct regular store meetings to ensure accurate and consistent communication with employees
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business
- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
- Oversee loss prevention policies and procedure to be 100% compliant

QUALIFICATIONS

Education and Experience Required:
- Minimum 3 years management experience in luxury goods or a comparable retail environment
- College degree preferred

Skills and abilities required:
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities and the ability to communicate effectively with all levels of the organization and our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team environment
- Proficient in Windows-based software such as excel, word, and outlook
- Bilingual (Mandarin/Cantonese)

Physical Requirements:
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 7:00pm