About the Role
At MATT & NAT, our key holders regularly act as the Manager on Duty (MOD), assisting with setting the tone for their stores and providing direction to their teams. We're looking for a skilled Key Holder who will assume a supervisory role in the absence of management and support the execution of the store strategy. Your role will be to assist with generating profitable sales growth through various facets of your store; operations, visual presentation, and the management of the team. The ideal candidate in a natural leader and trustworthy team player who is keen on punctuality and ready to take their fashion retail career to the next level.
What you'll do
You serve as MATT & NAT's brand ambassador, developing and nurturing strong relationships with customers, placing high importance on brand experience and customer satisfaction:
Warmly welcome customers in-store, answering to their queries and providing them with purchasing options based on their needs and wants.
Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers.
Follow and achieve company and individual sales and key performance indicator (KPI) targets.
Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
Process POS (point of sale) purchases, exchanges, and returns of merchandise.
Add new customers and update current customer information in our customer database, with the objective of growing MATT & NAT's mailing list.
Assist with updating floor sets in accordance with the planograms.
Handle any customer complaints in a patient and helpful manner.
In the absence of store management, you handle all supervisory functions and oversee all operations of your store:
Supervise team members, creating a positive and harmonious work environment and fostering cooperation within the team.
Successfully complete store opening and closing procedures in a timely manner.
Establish a customer-centric mindset in store to ensure the highest level of customer experience.
Ensure the understanding and compliance of all company policies and procedures.
Perform financial activities efficiently and in accordance with company standards, including cash and merchandise handling, deposits, and reporting.
Ensure all incoming and outgoing shipments are processed accurately.
Ensure all returns and damages are processed as per company policy.
Protect your store's funds and property by conforming to and enforcing all loss prevention policies, procedures and controls, reporting any related concerns or incidents to the Store Manager.
Maintain all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom, ensuring a welcoming, customer-friendly environment.
Ensure the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards.
Maintain regular and timely communication with the Store Manager regarding all aspects of the store.
Maintain safety requirements to ensure safe working and shopping environments.
Perform additional related duties as needed.
Who you are
You are a dynamic, passionate individual who enjoys working in a fast-paced environment.
You are a self-motivated professional able to maintain composure and courtesy at all times.
You are a sales and customer service oriented individual with the ability to drive results.
You display excellent supervisory and teamwork skills.
You are highly reliable and punctual at all times.
You possess excellent organizational and time management skills with the ability to multi-task.
You have an analytical mind with an eye for detail.
You can adapt quickly to sudden changes with a positive attitude.
You display strong communication and interpersonal skills with a natural ability to build and maintain relationships.
You are naturally attentive to the needs of others and enjoy helping those around you.
You have a love for fashion.
What you'll bring
High school diploma.
3-5+ years' experience in the retail environment.
Proven track record for driving sales and profit and supervising a team.
Experience in the fashion retail industry, an asset.
Experience in visual merchandising, an asset.
Familiarity with reading and analyzing key performance indicators (KPIs).
Proficient with Microsoft Office Suite (Excel, Word, Outlook).
Exceptional communication skills, both written and oral, in English and French.
Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs.
Ability to move and/or lift boxes and fixtures throughout the store.
Capability to stand for long periods.
Ability to work flexible schedules including weekends and select holidays.
- Monday 10:00am - 8:00pm
- Tuesday 10:00am - 8:00pm
- Wednesday 10:00am - 8:00pm
- Thursday 10:00am - 8:00pm
- Friday 10:00am - 8:00pm
- Saturday 10:00am - 8:00pm
- Sunday 11:00am - 7:00pm