• Sunday 08-07 11:00am - 7:00pm
  • Monday 08-08 10:00am - 9:00pm
  • Tuesday 08-09 10:00am - 9:00pm
  • Wednesday 08-10 10:00am - 9:00pm
  • Thursday 08-11 10:00am - 9:00pm
  • Friday 08-12 10:00am - 9:00pm
  • Saturday 08-13 10:00am - 9:00pm

 

*Some stores may have hours that differ from the mall hours displayed above. 

We have special hours for holidays.

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Job

Client Service Lead

Part Time

You'll love working here
As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Colour, Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

- Sales Experience. Ensure all Beauty Advisors properly execute Sephora's selling .Be aware of the store's sales performance and opportunities ensuring that the department specific team member is aligned with goals.
- Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
- Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
- Entrepreneurial Spirit. Demonstrate a strong understanding of the store's sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
- Talent Champion. Participate in the interviewing process as needed for the World team.
- Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We'd love to hear from you if
- You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service

While at Sephora, you'll enjoy
- The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
- The perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Does this sound like your Dream Career?

Business Hours
    • Sunday 11:00am - 6:00pm
    • Monday 11:00am - 7:00pm
    • Tuesday 11:00am - 7:00pm
    • Wednesday 11:00am - 7:00pm
    • Thursday 11:00am - 7:00pm
    • Friday 11:00am - 7:00pm
    • Saturday 11:00am - 7:00pm