Key Holder

Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership.

Key Responsibilities:

• Provide customers with exceptional service, offering insights into ZWILLING merchandise’s features, materials, technology, and functionality.
• Uphold ZWILLING’s customer service standards by actively listening to customer preferences and addressing their needs with product information.
• Utilize ZWILLING’s proven selling techniques to drive and finalize sales, ensuring revenue goals are met.
• Maintain the store’s appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.
• Exhibit in-depth knowledge of ZWILLING’s products, programs, technology, promotions, and advertising.
• Foster a cooperative team environment by respecting and collaborating with colleagues.
• Adhere to ZWILLING’s brand values and demonstrate supervisory competencies.
• Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.
• Assist store management in training and supervising part-time employees.
• Process cash register transactions accurately and manage register floats efficiently.
• Complete bank deposits accurately and maintain balanced records.
• Follow retail policies related to inventory control, sales procedures, and more.
• Perform daily store and fixture maintenance to ensure tidiness is maintained.
• Enforce store standards in the absence of store manager or assistant manager.
• Ensure building security through proper use of alarm systems and security devices.
• Open and close the store in accordance with plaza hours of business.
• Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.
• Fulfill other duties as directed by store management.
• Supporting Factory Direct Sales outside of the store environment

Qualifications:

• Minimum of 3 years retail experience with a foundational understanding of team leadership.
• Problem-solving abilities in situations involving various variables.
• Exceptional verbal and written communication skills.
• Strong customer service orientation.
• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.
• Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.