We are closed until at least April 7th. Tenants offering Essential Services remain accessible via specific entrances. Learn more.

GUEST SERVICES

Family services

Gift Card

Allow our trained service professionals to help you get the most out of your visit. Simply stop by our Guest Services kiosk, conveniently located near H&M between Neighbourhoods 4 and 5 or our Guest Info Kiosk located at Entry 6.

Telphone: 905-879-2110
Email: [email protected]

Our Services Include:

• Information
• Vaughan Mills Gift Cards
• Tourism Information
• Complimentary Wheelchairs and Motorized Scooters
• First Aid
• TTY Telephone
• Retail Career Opportunities
• Portable Phone Chargers

WHEELCHAIRS & MOTORIZED SCOOTERS

Complimentary wheelchairs and motorized scooters are available on a first-come, first-served basis. Photo Identification and valid credit card are required. Please note that scooters with a battery life of two green bars or less will not be rented out within two hours of the mall closing.

LOST & FOUND

Lost or found an item during your visit? Be sure to call 905-879-2139.

Found items are transferred to the Security Office where they are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners.

FIRST AID

A first aid kit is available at the kiosk for our guests.

TTY TELEPHONE

A TTY unit is available for our guests with impaired hearing.

24-HOUR SECURITY

Our first-rate security team is onsite 24 hours a day, providing: Exterior Mobile Patrol, Customer Vehicle Assistance, Crime Prevention and Intervention, and Emergency Medical Assistance. Contact Security through our Guest Services kiosk, directly at 905-879-2111 or by email at [email protected].

LOCKERS

For the convenience of our customers, we are pleased to offer lockers at six entrances, for a nominal, per-use fee. These lockers are ideal for customers and tourists who wish to store their small to medium baggage while they enjoy their stay at Vaughan Mills. Lockers are not available at entry 4A.

WI-FI

Wifi is available in the entire common area of Vaughan Mills.

AUTOMATED TELLER MACHINE

There are five ATMs in the centre – one in each of the Neighbourhoods:
• Near Saks Fifth Avenue OFF 5TH (Neighbourhood 1)
• Near Urban Planet (Neighbourhood 2)
• Near Winners and HomeSense (Neighbourhood 3)
• Near Shoppers Drug Mart (Neighbourhood 3)
• Near H&M (Neighbourhood 5)
• Near Forever XXI (Neighbourhood 6)

PUBLIC TELEPHONES

Pay telephones are located at all six major entrances and within each of the Neighbourhoods.

CAR RENTAL

We have partnered with AVIS and Budget to make it easier for you to get here on your next road trip. Learn more