• Monday 11:00am - 7:00pm
  • Tuesday 11:00am - 7:00pm
  • Wednesday 11:00am - 7:00pm
  • Thursday 11:00am - 7:00pm
  • Friday 11:00am - 7:00pm
  • Saturday 11:00am - 7:00pm
  • Sunday 11:00am - 6:00pm

Note: Extended Holiday Hours begin on December 2nd.

We have special hours for the holidays.

Holiday hours

 

Store information
New health and safety measures have been implemented to ensure a safe environment for shoppers. Learn more.

 

GUEST SERVICES

NOTE: Select services remain suspended until further notice. Thank you for your patience. 
 

Allow our trained service professionals to help you get the most out of your visit. Simply stop by our Guest Services kiosk, conveniently located near H&M between Neighbourhoods 4 and 5 or our Guest Info Kiosk located at Entry 6.

Telphone: 905-879-2110
Email: [email protected]

Family services
Shopping Shuttle
Gift Card
Safety Measures
 

EXPERIENCE CIRQUE DU SOLEIL

We are thrilled to announce that the first Cirque du Soleil family entertainment centre in Canada, CREACTIVE, will open its doors at Vaughan Mills in 2020.

Stay tuned for all the deets on bungee jumping, aerial parkour, wire and trampolines, mask design, juggling, circus track and all of the fun-packed activities coming your way in 2020!
 
Sign-up to our newsletter here to be the first to know about all upcoming details.

Visit Legoland Discovery Centre located within the mall

Visit their website to learn more or buy tickets.

Visit website

More services

A first aid kit is available at the kiosk for our guests.

A TTY unit is available for our guests with impaired hearing.

Pay telephones are located at all six major entrances and within each of the Neighbourhoods.

Lost or found an item during your visit? Be sure to call 905-879-2139.

Found items are transferred to the Security Office where they are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners.

Complimentary wheelchairs and motorized scooters are available on a first-come, first-served basis. Photo Identification and valid credit card are required. Please note that scooters with a battery life of two green bars or less will not be rented out within two hours of the mall closing.

Our first-rate security team is onsite 24 hours a day, providing: Exterior Mobile Patrol, Customer Vehicle Assistance, Crime Prevention and Intervention, and Emergency Medical Assistance. Contact Security through our Guest Services kiosk, directly at 905-879-2111 or by email at [email protected].

For the convenience of our customers, we are pleased to offer lockers at six entrances, for a nominal, per-use fee. These lockers are ideal for customers and tourists who wish to store their small to medium baggage while they enjoy their stay at Vaughan Mills. Lockers are not available at entry 4A.

Wifi is available in the entire common area of Vaughan Mills.

There are five ATMs in the centre – one in each of the Neighbourhoods:
• Near Saks Fifth Avenue OFF 5TH (Neighbourhood 1)
• Near Urban Planet (Neighbourhood 2)
• Near Winners and HomeSense (Neighbourhood 3)
• Near Shoppers Drug Mart (Neighbourhood 3)
• Near H&M (Neighbourhood 5)
• Near Forever XXI (Neighbourhood 6)

We have partnered with AVIS and Budget to make it easier for you to get here on your next road trip. Learn more