Sales Associate

Position Overview:

As a Sales Associate, you act as a brand ambassador and representative of our Vendors at Shop Makers. Your role ensures that we maintain high standards of customer service. You play a crucial role in contributing to the continued success and growth of Makers retail locations as you support our vendors, retail teams, and head office teams in operational excellence.

Key Responsibilities:

• Vendor Support
• Assisting our Vendors with merchandising, move ins / outs, providing feedback & support in person and via email, and helping them succeed!
• Assisting the management team with recruitment and onboarding of new makers.
• Assisting new makers during their move in, and data entry/updates to keep track of all makers in store.

Customer Service:

• Welcoming, engaging and connecting with our customers in-store and by email.
• Learning about makers’ products and sharing your expertise with customers.
• Resolving issues effectively at store level in a timely and positive manner.
• Staying current, understanding and communicating Shop Makers’ customer and vendor policies as well as the wide range of services and events offered.
• Managing and monitoring the floor for customer support, loss prevention, etc.

Sales Management:

• Processing point of sale transactions quickly and accurately.
• Understanding our daily/monthly/annual sales targets and contributing to your store’s success to hit your targets.
• Ensuring the store is visually appealing and fulfills company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.

People Support:

• Staying current on communications that are coming through at all team levels, and keeping the rest of your team informed.
• Training new team members as they are onboarded.
• Occasional project work for high performing employees.

RETAIL SALES SKILLS AND QUALIFICATIONS:

• Knowledge of customer service principles and processes
• 1+ year experience in sales, retail, or customer service environments
• Business administration proficiency a plus
• Experience in team leadership & facilitation of work